Split extra charges based on a tenants allocation (OPEX)

Sometimes there are charges which need to be passed on to multiple tenants, however the share of the charge each tenant gets is not even. This is common with commercial properties where there are expenses which are split based on the floor area of each tenant.
This has been catered for with the new extra charge split on allocation feature. Each tenant is given an allocation amount on the tenant details screen. This could be their floor area or any other numerical value such as a percentage. Then when creating bulk extra charges, you get the option to split that charge across multiple tenants based on their share of the sum of the allocations.
A video tutorial has been created to help explain.

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Enhanced Arrears Reporting

In RentHQ we have previously reported arrears as a single amount per tenant. However that can be a bit confusing, as tenants can have both rent arrears, and extra charges arrears. For example a tenant could be up to date with their rent payments, but be far behind in extra charges, or the other way around.
So now we report these as separate numbers.
– The Arrears portion of the dashboard screen now shows 3 numbers, being rent arrears, charges in arrears, and a combined total.
– The Rent Status report also now shows 3 numbers, being total, rent and charges due.
– The Rent Arrears report now only shows arrears from rent, and excludes extra charges.
– The Extra Charges Arrears report likewise only shows the extra charges due balance, and excludes rent.

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New Tenant Extra Charges Report

A new report has been created called the Tenant Extra Charges Report.
This report lists all charges applied to a specific tenant and their payments in date order. It also includes a running total so you can see their outstanding balance over time.
This report is found under Tenant Reports on the Reports screen.

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New Property Inspection Enhancements

As more and more people start using RentHQ property inspections, it was time to make a few tweaks.

– Some people don’t want the star rating system. So now it defaults to zero stars, and if you want to use it, you can specify the number of stars to give each room or attribute. You can also clear the stars back to zero again in case you selected something by mistake.
– On the Android app, when choosing the ‘Room Only’ method of inspection, all rooms are now displayed on the screen at the same time, so you don’t have to select each room one at a time to record their results.
– On the Android app, when you are on the inspection results screen, the phones automatic screen switch off feature will be disabled. There is nothing worse than the phone deciding to switch the screen off all the time as you wander from room to room. This only applies to the results screen.
– When doing inspections offline, the timestamp on the photo was being set to the time the photo was uploaded to the web site, not the time it was taken. This has been fixed.
– A number of other small fixes or improvements have been made.

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New Business Performance Report

A new report called the Business Performance report has been created, and can be found under Analysis Reports on the reports screen.

The first part of the report shows the current position of the business, including number of properties, number of vacant properties, number of arrears tenants etc.

The second part of the report shows an analysis of the business on a monthly basis for the last 13 months.  This includes the fees collected, average fee collected per owner, number of tenants, total rent charged, and average rent amounts charged per tenant etc.  The average rent amount will either be shown as a monthly amount for people who have predominantly monthly rents or weekly for everyone else.  Average rents is also shown based on the number of bedrooms in the property, so you can see if your averages are going up or down over time for different property sizes.

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Column heading sorting now available in Windows 10 app

The latest version of the Windows 10 app version of RentHQ now provides the ability to sort the contents of the grids by clicking on the column headings.  This is a popular feature which is already available in the browser version and the Android App version.

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Send reports via email – including inspection results

RentHQ now has the ability to send any report via email as an attachment to any email recipient.

After a report PDF file has been generated, you can choose the new email icon next to that report to email it.  You can select from a list of existing email addresses for managers, owners, tenants and contractors, or you can manually type an email address in.

For owners, tenants and contractors, email addresses will only be provided for the primary contacts who have an email address entered.

You also get to enter the email subject and an optional email message body.

For some reports which are likely to go to specific people, such as property inspection results, the list of available email addresses will be pre-filtered to just those people.  In the case of an inspection, the recipient is most likely going to be the tenant who has just been inspected, and the owner of that property.  The same applies to extra charge invoices, and work orders printed with the contractor in mind.

A quick training video has been added here

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You can now do more with the Android app while offline

The android app has been enhanced with additional offline functionality.

  • You can now view basic information about tenants, properties, owners and contractors.
  • You can view contact information for primary tenant and owner contacts.
  • You can add new notes against tenants, properties, owners and contractors, although you can not view existing notes.
  • You can send SMS/TXT messages to owners, tenants and contractors, and have the resulting message note saved against the person.
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Offline property inspections now available on Android app

You can now do property inspections on the android app without an internet connection.

This means you can record results and take photos while offline, and when you connect back up to the internet again that inspection and photos will be uploaded to the server automatically.

There are some special instructions required for this to work, so I suggest you watch this short training video.

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Owner Profit and Loss report can now be emailed like a statement

The Owner Profit and Loss report has been modified so that it can now be emailed and created as an attachment against the owner, just like the Owner Transaction Summary report.

This report is often generated at the end of the financial year and sent to each of your owners.  With this new change, this process will be a lot faster.  You no longer need to generate the report for one owner at a time.

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